Cancellation Policy

At Gentscloset, operated by Techwave Ecart Solutions Private Limited, we are committed to providing a smooth, reliable, and hassle-free shopping experience.

In this policy, “we,” “us,” and “our” refer to Techwave Ecart Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. We understand that plans may change, and you might need to cancel an order. The following guidelines outline our cancellation process:

Order Cancellation Before Shipment

You may cancel your order within 24 hours of placing it or before it has been shipped, whichever comes first.

To request a cancellation, please contact our customer support team via email.

If your cancellation is approved, a full refund will be processed to your original payment method within 5–7 business days.

Orders Already Shipped

Orders that have already been shipped cannot be cancelled. However, once delivered, you may initiate a return in accordance with our Return & Refund Policy.

Order Modification

We do not allow modifications to items, sizes, or delivery addresses after an order is placed. If adjustments are necessary, you must cancel the existing order (if eligible) and place a new one.

Contact for Cancellation

For all cancellation requests or assistance, please contact us at: Techwaveecartsolutionspvtltd@gmail.com, Techwaveecartsolutionsauthoriz@gmail.com